Your Questions, Answered
Whether you're just getting started or looking for more detailed information, you'll find answers to the questions we hear most often. If you can't find the information you're looking for, don't hesitate to get in touch!
Management Services
Who looks after the management of the building on behalf of Churchill Living?
All of our Lodges are managed by our specialist property management company, Churchill Estates Management. CEM are a retirement specialist company within the Churchill Living Group, rather than by an unrelated third-party managing agent.
Is there a guarantee on a new retirement apartment?
Yes. Churchill Living is the only major housebuilder to offer a 3 year warranty period as standard. Churchill is also a member of the National House-Building Council and every Churchill apartment is also covered by a 10 year NHBC Buildmark warranty.
Which bills are my responsibility?
As with any property, you have to pay your local Council Tax - within the band allocated by the local council. Additionally, you will have to pay for the electricity you use in your own apartment.
You will have to pay for your own TV licence. However, a TV licence is free for those over 75 but has to be applied for.
There are no other hidden day-to-day charges to pay.
Will I need my own buildings or contents insurance?
Buildings Insurance is covered by the service charge, however you will need to take out your own Contents Insurance. Because of the Safety and Security of our buildings, Contents Insurance premiums are typically much lower than offered to those living in their own houses.
Who pays for repairs?
Repairs to the fabric of the building, the communal areas, the safety and security systems (including those inside your apartment) and the garden are all covered by the service charge and will be taken care of by the management company, Churchill Estates Management.
Repairs in your own apartment are your responsibility but, of course, the Lodge Manager can provide you with help and advice.
Is there a service charge and what does it cover?
The service charge covers your Lodge Manager, security and emergency call systems, building insurance, maintenance of the building and grounds, heating and lighting of communal areas, and the upkeep and furnishing of shared spaces. You'll also pay your own Council Tax, electricity, TV licence (where applicable), and contents insurance.
A detailed budget is available for every development, and we work hard to keep costs as low as possible.
While buildings insurance is covered by the service charge, you will need to take out your own contents insurance. Due to the excellent safety and security of our buildings, contents insurance premiums are typically lower than the ones offered to those living in their own houses.
Is Churchill Living registered with the NHBC?
Churchill Retirement Living is a registered builder with the National House-Building Council (NHBC). Every Churchill apartment has a 10 year NHBC build mark warranty. Individual Sales Executives will be delighted to give you full details.
Thinking about moving?
Book a no obligation visit, download a brochure, or speak to our team. However you'd like to explore your options, we're here to help.