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Customer Stories

We love hearing from our Customers. Over 90% of them say they would recommend us to a family member or friend, and we've won numerous awards for our Customer service and the way we operate. The people best placed to tell you what life at Churchill is like are our Residents. So here they are, in their own words.

Don't just take our word for it

Mercedes Bryant, Taunton

“From the moment Churchill approached me on the phone initially, I felt very positive in the way things were handled. At the beginning of the buying process I had a nice, charming Sales Executive who was not at all pushy. The Churchill team were very good and efficient throughout the process of buying and moving into my apartment. I felt that I could easily approach them if I had any doubts or queries.”

Mercedes Bryant

Riverain Lodge, Taunton

Rob Herd, Taunton

“The train station is within walking distance of the Lodge. I recently took my bike on the train to Torquay (which is only an hour away) for a day out by the sea. I also spend time exploring the local area on my bike, visiting local villages.”

Rob Herd

Riverain Lodge, Taunton

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“Since moving to Clementine Lodge mum’s been a different person, she’s so much more happy and relaxed! Her move was a big decision and a big change for all of us, and it’s a huge weight off my mind to know that she’s here and comfortably settled into her new apartment. It’s great to see her making new friends and enjoying a nice, peaceful time without any worry or stress.”

Kathryn - Daughter of Barbara Honour

Clementine Lodge Bicester

Keith Roper, Selsdon

“My new apartment at Sanderson Lodge is a good size and very comfortable to live in. Everyone here is very friendly and we get together often for a cup of tea and a chat in the Residents’ Lounge. For anyone considering a move to Churchill, I would say they’re making a good decision. I feel very happy and secure in my new apartment and looking forward to enjoying my new life here.”

Keith Roper

Sanderson Lodge, Selsdon

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“Everyone here has made the same decision to share the warmth of independent living, where we are part of a community but still with our own front door key so we can keep our own company.”

Mr & Mrs Wooley

Riverain Lodge, Taunton

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“I’ve been very busy getting to know everyone and getting involved in the local community. I’m on the Highcliffe in Bloom committee, I help run an after school club with the local church, and I’m helping the local Rotary Club. I enjoy a very busy lifestyle and it’s been wonderful making new friends here at Rothesay Lodge and in my new neighbourhood in general.”

Celia Forsberg

Rothesay Lodge, Highcliffe

Michael Pope, Westwood Cross

“Churchill’s Sales Executive Lorraine was brilliant throughout the process and let me take my time with no pressure. I used the Home Exchange service to smooth things along, and I was one of the first to move in as soon as the new apartments were ready.”

Michael Pope

Invicta Lodge, Westwood Cross

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“The service charge works out really well, it makes your pension go further. More days out, maybe more holidays - our bills are so much less!”

Jane Laugharne

Austen Lodge, Basingstoke

Richard Meeds, Honiton

“I’ve been lucky enough to travel most of the world and what I love about Churchill is that it’s genuinely easy to just lock up and leave, knowing everything will be just as I left it when I return. I am closer to my family, I’ve got the freedom to travel when I want, and a welcoming home to return to. What more could you ask for?”

Richard Meeds

Otter Lodge, Honiton

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“My friend had moved here and I used to come and visit her quite a lot. I got to like the way it was run and the whole feel of the place. I didn't think I'd be able to move, but the rental option made it possible and it's worked out really well!”

Pauline Curwen

St Nicolas Lodge, Kings Norton

Mr & Mrs Dowling, Cheltenham

“The other Residents have all been very kind, friendly and helpful. The Lodge Manager likewise has done her level best to welcome, support and assist us to feel at home, as she does for all Residents.”

Mr & Mrs Dowling

Lewis Carroll Lodge, Cheltenham

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“It gives me real peace of mind to know that mum is happy and safe here. I used to worry about her before, but now that worry has been taken away. Instead of being isolated and living miles away from me on her own, there’s the reassurance that she’s nearby and has other people around to look out for her every day.”

Jane - Daughter of Pauline Pearse

Cleves Lodge, Haverhill

David Taylor, Swanley

“We’re enjoying the comfort and security. There’s no more hassle, I don’t have any worries about maintaining my old house and looking after the garden. Swanley is very well connected with plenty of good shops and services, and we have everything we need on our doorstep. The train station is close by too, so it’s easy to get out and about if we want to go further.”

David Taylor

Burlington Lodge, Swanley

Joan Wright, Bury st Edmunds

“I am so pleased to have saved over £136,000 with the Home for Life Plan. My dream has become reality as my previous house was too big for me to manage. Churchill has been brilliant helping me with the move.”

Joan Wright

Liberty Lodge, Bury St Edmunds

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“Moving to Liberty Lodge is an amazing opportunity to hit life’s reset button and to make daily life more comfortable and manageable in later life. An opportunity to let go of the troublesome maintenance and high costs of running a house and spend more time doing what you want to do rather than what you have to do. We would also like to thank our Solicitors and Britannia. They did an amazing job and all were organised by Gemma at Churchill Living.”

Mr & Mrs Young

Liberty Lodge, Bury St Edmunds

Valerie Goodwin Diss

“The cottages here were exactly what I was looking for. Having my own space and a gorgeous little garden to continue one of my favourite hobbies made the decision so easy for me.”

Valerie Goodwin

Hartismere Mews, Diss

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