We are delighted to have received the maximum 5 Star rating for an 11th consecutive year in an independent customer satisfaction survey by the Home Builders Federation (HBF).
The annual industry survey asked Churchill Owners across the country how satisfied they were with the quality of their new property and whether they would recommend their housebuilder to a friend. Well over 90% of customers said they would recommend Churchill, meaning the company once again achieved a 5 Star rating.
The full results of the HBF survey, which is in its 21st year, can be found here: National Customer Satisfaction Survey and HBF Star Rating
As the only specialist volume retirement housebuilder to achieve a 5 Star rating in 2026, this award reflects Churchill’s continued focus on delivering quality homes that ensure peace of mind, independence and simplicity for customers and their families, with the added value that comes from living safely, independently and comfortably in a home designed for later life.
Spencer J McCarthy, Chairman & CEO of Churchill Living, said:
“We are delighted to have maintained our top 5 Star customer satisfaction rating for yet another year, setting us apart from other volume providers in the specialist retirement sector. To achieve this success based on an independent survey of our Owners is a testament to the effort that goes in from our whole team, ensuring that we continue to deliver the highest quality apartments, exceptional customer service, and unrivalled peace of mind for our Customers and their families.”